Every feature, explained
No jargon, no spec sheets. What each feature actually does, how it works, and how businesses like yours put it to work. Pick a product or browse everything.
39 features across 3 products
AI Phone System
Answer and route
Every call greeted and sent to the right place, automatically.
AI Receptionist
Answers every call 24/7, handles common questions, and routes the rest to a person.
Auto Attendant
A menu that greets callers and sends them to the right team without a receptionist.
Call Routing Rules
Decide exactly where calls go: by team, time, caller, or situation.
Business Hours and Holiday Routing
Your phones follow your schedule, including holidays, without anyone flipping a switch.
Call Blocking and Spam Protection
Keep robocalls and known bad numbers away from your team.
Greetings, Music on Hold, and Hold Messages
Sound professional from hello to hold, with text-to-speech when you need a new message fast.
AI Phone System
Work the calls
The tools your team uses on the phones all day.
Call Queues
Callers wait in line fairly and reach the next available person instead of a busy signal.
Team Presence
See who is on a call, free, or away before you transfer.
Voicemail to Email
Voicemails land in your inbox so nothing sits unheard on a desk phone.
Conference Calling
Get everyone on the same call with a dedicated conference bridge.
Desk Phones and Devices
Plug-and-play desk phones included with your plan, provisioned before they arrive.
AI Phone System
Understand your calls
Recordings, transcripts, and numbers that tell you the truth.
Call Recording
Every conversation recorded and searchable, for coaching, disputes, and compliance.
Call Transcription and Sentiment Analysis
AI turns calls into text and flags how customers actually felt.
Call Analytics and Reports
Call history, queue statistics, and scheduled reports that show how your phones perform.
AI Phone System
Reach customers anywhere
Text, meet, and talk beyond the desk phone.
Business SMS and Texting
Send and receive texts from your business number, not a personal cell.
Video Meetings
Meet face to face from the same system that runs your phones.
Internet Fax
Send and receive faxes without a fax machine or a phone line.
Mobile and Web Apps
Your business line on your laptop and phone, anywhere you work.
AI Phone System
Run it easily
Multi-location control without a phone closet.
Multi-Location Management
Run every location and department from one system with local behavior per site.
Number Porting
Keep the number your customers already know; we handle the move.
CRM and Business Integrations
80+ integrations connect calls to the tools you already run your business on.
Voxtell Chat
Every channel, one inbox
SMS, WhatsApp, live chat, Facebook, and Instagram together.
Shared Omnichannel Inbox
SMS, WhatsApp, live chat, Facebook, and Instagram in one inbox your whole team shares.
Website Live Chat
Answer visitors while they are on your site and still deciding.
WhatsApp for Business
Meet customers on WhatsApp, answered by your team from the shared inbox.
Voxtell Chat
Answer with AI and knowledge
Instant answers first, your team when it matters.
Voxtell Chat
Run support as a team
Assignment, saved replies, and numbers that keep you honest.
Canned Responses and Macros
Saved replies and one-step actions for the questions you answer every day.
Automation and Team Routing
Conversations assign themselves to the right team so nothing sits unowned.
CSAT and Support Reports
Satisfaction surveys and reports that show how support is really doing.
Contact Profiles
Every conversation arrives with the customer's history and context attached.
Vee · Coming soon
Vee, the AI employee
An AI coworker in Slack, Teams, and email.
Ask About Your Calls
Ask about calls, voicemails, and your team in plain language, right in Slack or Teams.
The Daily Brief
Every morning, a short brief: what happened yesterday and what needs attention.
Call Intelligence
Every recorded call becomes a summary, intent, promises, and mood, in three languages.
Promise Tracking
Every "we'll call you Friday" becomes a tracked item with an owner and a date.
Business Protection
Churn risks and unhappy customers flagged with evidence and a suggested next step.
Team Coaching
Private, strengths-first coaching for each team member from real calls.
Pages and Mini Apps
Ask for a page and get a real, live web app at its own link.
Schedules and Automations
Recurring reports and busywork run on schedule without another reminder.
Reports and Files
Ask for a report and get a real file back: PDF, spreadsheet, or deck.
Vee is almost here. Meet the AI employee or get early access.
Built for your IT person too
Admin and platform
Everything an admin needs to run the system is included, and our Orlando team does the heavy lifting with you.
User and device provisioning
Add a person, assign a phone, done. Desk phones arrive preconfigured.
Phone templates
Set button layouts and settings once, apply them to every phone of that model.
SSO and MFA
Single sign-on and multi-factor authentication for team access.
Roles and dial permissions
Control who can call where, including international dialing.
API and webhooks
A full API and event subscriptions for anything you want to build or connect.
Audit and access logs
A record of who changed what, and when.
Backup and restore
Configuration backups you can roll back to.
E911 location management
Registered addresses per user and site so emergency calls carry the right location.
See them working together
Features matter as a system. Book a demo and we will map them to how your business actually answers the phone.