AI Chat Assistant
Voxtell Chat ยท Answer with AI and knowledge
The AI Chat Assistant is the built-in AI in Voxtell Chat. It answers common customer questions instantly, at any hour, across SMS, WhatsApp, website live chat, Facebook, and Instagram. When a conversation needs a human, it hands the thread to your team in the same shared inbox.
What it does
Most of the messages a business gets are the same handful of questions: hours, location, services, what to bring, how to get started. The AI Chat Assistant answers those instantly, whether the message arrives by text, WhatsApp, the live chat on your website, Facebook, or Instagram. Customers get an answer in the moment they asked, not the next morning.
The assistant answers from your business knowledge, not from guesses. Voxtell Chat includes a built-in knowledge base, and the assistant uses it to respond accurately about your business. That means the answer a customer gets on Instagram at night matches the answer another customer gets in the website chat the next day.
It also knows when to step aside. When a conversation calls for a person, the assistant hands it off, and your team picks it up in the shared inbox where all five channels land. The customer stays in the same thread; nobody has to repeat themselves.
How it works in Voxtell
The AI Chat Assistant is included with Voxtell Chat, which adds to the Voxtell AI Phone System for $25 per user per month. Voxtell describes it plainly: "Everything you need for seamless customer support, all in one place." Every message from every channel lands in one shared team inbox, so the assistant and your people work the same conversations instead of splitting across apps.
Setup is white glove. Our team in Orlando configures Voxtell Chat with you, including the knowledge base the assistant answers from. You tell us what customers ask and how your business answers, and we build it together. Support after launch comes from the same in-house team, the one customers thank by name in reviews.
Chat works alongside the AI Phone System, which runs $25 per user per month billed annually, or $32 monthly. Calls and texts share the same business number, the AI Receptionist answers phones in English and Spanish, and call recording with transcripts keeps a record of phone conversations. On the phone side, Voxtell customers have seen 25% fewer abandoned calls and 21% faster speed to answer.
How businesses use it
Restaurants
During a dinner rush, a pizzeria cannot answer Facebook and Instagram messages about hours, the menu, or catering. The AI Chat Assistant answers those instantly while the kitchen works. When a big catering order comes in, it hands the thread to the manager in the shared inbox.
Realty
A Walt Disney World Resort community gets listing questions at all hours from buyers in other time zones. The assistant answers common questions about the community the moment they arrive, on the website chat or by message. When someone wants a showing, an agent takes over the same thread.
County health
Residents ask the same things every day: clinic hours, locations, what to bring to an appointment. The assistant answers those instantly in the website chat, so staff spend their time on the calls and cases that need a person.
Pet grooming
A grooming retailer like Woof Gang Bakery and Grooming gets a steady stream of Instagram and Facebook messages about services and hours. The assistant answers them right away, even after close, and passes booking conversations to the front desk to finish.
Logistics
One Voxtell logistics customer runs 15 locations, and customers message whichever channel is handy. Every conversation lands in one shared inbox, the assistant handles the repeat questions, and whoever is available picks up the rest, not just whoever saw the message first.
RV resorts
Guests message about check-in times, site details, and amenities before they arrive, often from the road. The assistant answers at any hour, and the front office steps in for special requests without asking the guest to start over.
Best practices
- Build the knowledge base from real questions. Pull the questions your team actually answers every week and put those answers in first; our team helps you do this during setup.
- Keep the knowledge base current. When hours, services, or policies change, update it, so the assistant never gives yesterday's answer.
- Decide your handoff moments up front. Agree as a team on which conversations should always reach a person, and our team configures the assistant to pass those along.
- Read the conversations. Skim the shared inbox regularly to see what customers ask and where the assistant handed off, then fill the gaps you find.
- Tell customers where they can reach you. Put your channels on your website, Google listing, and social profiles, so people message you where they already are.
- Treat handoffs like ringing phones. When the assistant passes a conversation to the team, answer it promptly; the customer is already mid-conversation.
Common questions
Related features
All featuresKnowledge Base
Help articles customers read on their own, and the knowledge your AI answers from.
AI Receptionist
Answers every call 24/7, handles common questions, and routes the rest to a person.
Auto Attendant
A menu that greets callers and sends them to the right team without a receptionist.
See AI Chat Assistant working for your business
Book a demo and we will set it up around your actual call flow. White glove, from the first hello.