AI Receptionist
AI Phone System · Answer and route
An AI receptionist is software that answers your business phone the way a great front desk person would. It greets callers, answers common questions, books appointments, and sends calls to the right person, in plain conversation, day or night. Voxtell's AI Receptionist is included with the AI Phone System and speaks English and Spanish.
What it does
The AI Receptionist picks up every call on the first ring, 24 hours a day. It greets the caller, answers common questions about your business, and books appointments in a natural back-and-forth. There are no rigid scripts and no press-one menus. Callers just talk, and it responds.
When a caller needs a person, it routes the call to the right one. Your team stops fielding routine questions and only gets the calls that actually need them. Because it is bilingual, English and Spanish speakers are both served in their own language.
The business result is fewer lost callers. Voxtell customers have cut abandoned calls by 25% and answer calls 21% faster. Calls that used to hit voicemail after hours become answered questions and booked appointments instead.
How it works in Voxtell
The AI Receptionist is included in the Voxtell AI Phone System plan. Every account gets 100 AI minutes per month, then usage is $0.35 per minute. There is no separate product to buy and nothing extra to manage.
Setup is white glove. Our team in Orlando configures the AI Receptionist with you: the greeting, the questions it can answer, how it books appointments, and where calls route. You tell us how your business runs, and we set it up to match. Migration from your current phone system is included.
It works with the rest of your phone system. Calls it routes can reach your auto attendant, call queues, or a specific person. Call recording with transcripts is included in the plan, so you can read what callers asked and how the AI Receptionist answered, then refine it with our team.
How businesses use it
Restaurants
The phone rings hardest exactly when the kitchen is busiest. The AI Receptionist picks up every call during the rush, answers questions about hours and location, and sends the calls that need a person to your staff. No caller hangs up because nobody answered.
Realty
Voxtell powers realty teams from a Walt Disney World Resort community to The Keyes Company. Agents are in showings all day, so the AI Receptionist answers, books showings in natural conversation, and routes serious buyers to the right agent.
Pet Grooming
Woof Gang Bakery and Grooming stores run on appointments, and groomers cannot pick up the phone mid-groom. The AI Receptionist answers, books the next appointment in a quick conversation, and routes anything unusual to the store team.
Logistics
One Voxtell logistics customer runs 15 locations on the platform. The AI Receptionist answers around the clock, routes callers to the right location or the right person, and keeps late-night calls from landing in voicemail.
County Health
Public health departments serve callers in both English and Spanish. The AI Receptionist greets every caller in their language, answers common questions, and routes people to the right office, so staff spend less time on the phone and more time serving residents.
RV Resorts
Front desks close, but travelers keep calling. The AI Receptionist answers at midnight the same way it does at noon, handles common questions about the resort, and routes urgent calls to the right person on your team.
Best practices
- List your most common caller questions before setup. Our team configures the AI Receptionist to answer them the way you would.
- Decide which calls should always reach a person, like emergencies or key accounts, and tell our team so routing sends them straight through.
- Tell our team if any of your customers speak Spanish. The AI Receptionist is bilingual, and it is built in.
- Read your call transcripts during the first few weeks. They show exactly what callers ask, and our team can tune the answers with you.
- Keep an eye on your AI minutes. Every account includes 100 per month, and usage past that bills at $0.35 per minute.
- Ease in if you want to. Ask our team to start with after-hours calls, review the results, then let the AI Receptionist take more of the day.
Common questions
Related features
All featuresAuto Attendant
A menu that greets callers and sends them to the right team without a receptionist.
Call Routing Rules
Decide exactly where calls go: by team, time, caller, or situation.
Business Hours and Holiday Routing
Your phones follow your schedule, including holidays, without anyone flipping a switch.
See AI Receptionist working for your business
Book a demo and we will set it up around your actual call flow. White glove, from the first hello.