Auto Attendant
AI Phone System · Answer and route
An auto attendant is a recorded menu that answers your business phone and routes callers to the right place. Callers hear your greeting, press a number, and reach the team or person they need, without anyone on your staff playing operator. Voxtell includes it in every AI Phone System plan.
What it does
The auto attendant answers every call to your main number with your greeting and a short menu. Press 1 for sales, press 2 for support. Each option sends the caller where you decide: a team, a specific person, a call queue, or a voicemail box. Nobody on your staff has to pick up just to transfer.
Routing calls right the first time changes the numbers that matter. In Voxtell customer case studies, businesses cut abandoned calls by 25 percent and answered 21 percent faster. Fewer callers hang up, fewer messages pile up, and the person who answers is the person who can actually help.
It comes standard in the flat AI Phone System plan, alongside call queues, voicemail to email, and unlimited calling. You do not buy the auto attendant as an extra. It is included for every Voxtell customer, from a single pizzeria to a logistics company running 15 locations on the platform.
How it works in Voxtell
On Voxtell, the auto attendant is a greeting menu on your main number. A caller hears your greeting, chooses an option, and the call lands where you decided it should go: a team, one person, a call queue, or voicemail. Time frames put it on a schedule, so during business hours calls follow your menu and after hours callers can go straight to voicemail instead of ringing an empty office.
Setup is white glove. Our in-house team in Orlando configures the system with you: we map your departments, your hours, and where each option should land, then build the menu and test it together. When something changes, new hours, a new location, a seasonal rush, we adjust it with you. Setup, migration, and configuration are included.
The auto attendant also works with the AI Receptionist, which is included with every account. You can layer them in either order: answer with the menu and give one option to the AI receptionist, or let the AI answer first and keep the menu behind it. Every account includes 100 AI minutes per month, then $0.35 per minute, and the AI speaks English and Spanish.
How businesses use it
Restaurants
A pizzeria's dinner rush buries the phone. The auto attendant picks up instantly and splits the line: orders to a queue the whole front counter can answer, catering to the manager. After close, time frames send callers to voicemail instead of letting the phone ring.
Realty
A realty office serving a Walt Disney World Resort community hears from buyers, renters, and current residents on one number. The menu separates them, sales to one team and resident questions to another, so an agent in the middle of a showing is not the accidental switchboard.
County health
A county health department fields calls for many different services. A clear menu routes residents to the right office on the first try, and call queues hold peak-hour overflow instead of dropping it.
Pet grooming retail
Stores like Woof Gang Bakery and Grooming, a Voxtell customer, take grooming appointments and retail questions on the same line. A short menu splits the two, so groomers stay with the dogs while the front of store handles the rest.
Logistics
One Voxtell logistics customer runs 15 locations on the platform. A single published number greets every caller, and the menu routes them to dispatch, billing, or the location they need, without a receptionist at each site.
RV resorts
An RV resort's front desk juggles reservations, current guests, and maintenance calls. The menu separates them, reservations into a queue and guest issues to staff who answer on the Voxtell mobile app, and after-hours calls go to voicemail.
Best practices
- Keep the menu short. Callers stop listening after a few options, and long menus are why people hate phone trees.
- Order options by call volume. The reason most people call your business should be press 1.
- Send busy options to a call queue instead of one person's phone, so the call still gets answered when that person steps away.
- Set up time frames from day one. After-hours callers should hear that you are closed and reach voicemail, not an endless ring.
- Give one path to the AI Receptionist for callers who would rather ask a question than pick from a menu. It is included with your account and speaks English and Spanish.
- Tell our team when your hours or departments change. Reconfiguration is included, and we adjust the menu with you.
Common questions
Related features
All featuresAI Receptionist
Answers every call 24/7, handles common questions, and routes the rest to a person.
Call Routing Rules
Decide exactly where calls go: by team, time, caller, or situation.
Business Hours and Holiday Routing
Your phones follow your schedule, including holidays, without anyone flipping a switch.
See Auto Attendant working for your business
Book a demo and we will set it up around your actual call flow. White glove, from the first hello.