Call Recording
AI Phone System · Understand your calls
Call recording keeps a copy of your business phone calls so you can go back and hear exactly what was said. On Voxtell, every recording comes with a written transcript, so you can read a call instead of replaying it. It is included in the AI Phone System plan.
What it does
Voxtell records your business calls and stores them so you can return to any conversation. Every recording is paired with a written transcript, and your call library is searchable. Instead of scrubbing through audio, you find the call and read it.
That changes how disputes get settled. When a customer remembers one thing and your staff remembers another, you pull the call and see exactly what was said. No arguing from memory.
It also changes how you train. Your best calls become teaching material. Your rough calls show you where a script or a person needs help. Managers coach from real conversations, not guesses.
How it works in Voxtell
Setup is white glove. Our team in Orlando configures recording with you: which users and lines record, and how your team will use what gets captured. Setup, migration, and configuration are included with every account.
Recording and transcripts are part of the flat AI Phone System plan: $25 per user per month billed annually, $32 monthly. There is no separate recording fee. The same plan includes unlimited voice and video calling, auto attendant and call queues, SMS, voicemail to email, and the AI Receptionist with 100 AI minutes per account each month.
If you want to know how calls felt, not just what was said, add AI Sentiment Transcription for $0.006 per minute. One note before you turn recording on: consent rules vary by state, and some states require everyone on the call to agree. Check the rules where you do business. Our team can walk through the options with you, but we cannot give legal advice.
How businesses use it
Realty
An agent quotes a listing price and a showing time over the phone. A week later the buyer remembers it differently. The office pulls the recording, reads the transcript, and settles it in minutes. Voxtell realty customers include The Keyes Company and a Walt Disney World Resort community.
Restaurants
A caller insists they ordered ten pizzas for Friday pickup, not five. The manager reads the transcript before remaking anything. Phone order disputes stop costing food and goodwill.
Logistics
A dispatcher promises a delivery window on a recorded line. When a shipment dispute comes up, the transcript shows what was committed and when. One Voxtell logistics customer runs 15 locations on the platform.
Pet Grooming
A pet parent calls in special handling instructions for an anxious dog. The groomer rereads the transcript before the appointment instead of trusting a sticky note. Woof Gang Bakery and Grooming stores run on Voxtell.
County Health
Front desk staff answer a steady stream of resident calls about services and appointments. Supervisors review recordings to keep answers accurate and consistent. Coaching happens from real calls, not complaint forms.
Vehicle Wrap Shops
A customer approves a quote and design details on a call, then questions the price at pickup. The shop pulls the recording and reads back the agreement. Phone estimates stop turning into arguments.
Best practices
- Learn your state's recording consent rules before you turn recording on. Some states require everyone on the call to consent. When in doubt, ask a lawyer.
- Let callers know when calls are recorded. A simple heads-up at the start of a call keeps things clear and builds trust.
- Coach with real calls. Pick one strong call and one rough call each week and review them with your team.
- Search the transcript before you re-listen. Reading is faster than audio when you are hunting for one detail.
- Pull the recording before you respond to a dispute. Answer from the transcript, not from memory.
- Use your best calls to train new hires. A great call from your top person teaches faster than a script.
Common questions
Related features
All featuresCall Transcription and Sentiment Analysis
AI turns calls into text and flags how customers actually felt.
Call Analytics and Reports
Call history, queue statistics, and scheduled reports that show how your phones perform.
AI Receptionist
Answers every call 24/7, handles common questions, and routes the rest to a person.
See Call Recording working for your business
Book a demo and we will set it up around your actual call flow. White glove, from the first hello.