AI Chat
Everything you need for seamless customer support, all in one place.
An AI assistant, omnichannel support desk, and knowledge base in one. Manage SMS, WhatsApp, live chat, Facebook, and Instagram conversations from a single inbox.
From $25/user/month
WhatsApp, web chat, Instagram, SMS. One screen, one reply box.
What it does
What that means day to day
An AI assistant for customer questions
Routine questions get answered instantly from your knowledge base. Everything else reaches your team with the full conversation already attached.
Every channel in one inbox
SMS, WhatsApp, live chat, Facebook, and Instagram land in a single queue with one history per customer. Your team answers once, everywhere.
A knowledge base built in
Publish an answer once and it works everywhere: on your site, in chat, and for your team. The AI keeps using it so customers stop repeating themselves.
Everything inside, explained
Browse the Feature LibraryEvery feature has a plain-English page: what it does, how it works, and how businesses like yours use it.
Shared Omnichannel Inbox
SMS, WhatsApp, live chat, Facebook, and Instagram in one inbox your whole team shares.
Website Live Chat
Answer visitors while they are on your site and still deciding.
WhatsApp for Business
Meet customers on WhatsApp, answered by your team from the shared inbox.
AI Chat Assistant
Answers common questions instantly, any hour, and hands off to a person when it should.
Knowledge Base
Help articles customers read on their own, and the knowledge your AI answers from.
Canned Responses and Macros
Saved replies and one-step actions for the questions you answer every day.
Automation and Team Routing
Conversations assign themselves to the right team so nothing sits unowned.
CSAT and Support Reports
Satisfaction surveys and reports that show how support is really doing.
Contact Profiles
Every conversation arrives with the customer's history and context attached.
“Voxtell never let me down. Whenever there is a problem, they find a solution.”
Voxtell customer
See Voxtell Chat in action
Book a demo and we will walk through it with your team, or call and talk to a person in Orlando.