Website Live Chat
Voxtell Chat ยท Every channel, one inbox
Website live chat puts a chat window on your site so visitors can ask questions while they browse, before they call or click away. Every conversation lands in the Voxtell Chat shared team inbox, where an AI Assistant answers common questions instantly and hands off to a person when needed. It is one of the five channels included with Voxtell Chat.
What it does
A visitor on your website has a question. Maybe it is about hours, availability, or whether you handle their kind of job. Live chat gives them a place to ask right there on the page, at the moment they are deciding whether to do business with you. Without it, that visitor either calls, keeps digging, or leaves.
Chats from your website land in the same shared inbox as your SMS, WhatsApp, Facebook, and Instagram conversations. Your whole team sees them, so whoever is available answers, and nobody has to watch a separate screen just for the website. One inbox, five channels, no messages falling between tools.
The AI Assistant takes the first pass. It answers common questions instantly using your built-in knowledge base, and it hands the conversation to a person when the question needs one. And the conversation does not end when the visitor closes the tab: the thread stays in your inbox, so the exchange can continue after they leave the page.
How it works in Voxtell
Voxtell Chat is a $25 per user per month add-on to the Voxtell AI Phone System, which is $25 per user per month billed annually, or $32 monthly. Website live chat is included in Voxtell Chat alongside SMS, WhatsApp, Facebook, and Instagram, all in one shared team inbox. As Voxtell puts it: "Everything you need for seamless customer support, all in one place."
Setup is white glove. Our team in Orlando configures it with you: the chat on your site, the knowledge base behind the AI Assistant, and how conversations reach your team. You do not assemble any of it alone, and support after launch comes from the same in-house team, the one customers thank by name in reviews. Voxtell has served small and mid-size businesses since 2014 and holds a 5.0 Google rating across 144 reviews.
Chat works alongside the phone system, not instead of it. Calls and texts stay on the same business number, the AI Receptionist answers phones in English and Spanish, and call recording with transcripts keeps a record of phone conversations. A visitor who starts in chat and decides to call reaches the same business, and your team sees both sides.
How businesses use it
Realty
A buyer browsing listings at night has questions about a community before they will ever book a showing. The AI Assistant answers the common ones on the spot, and an agent picks up the thread with specifics the next morning. The conversation continues even after the visitor has moved on to compare other listings.
County health
Residents land on the county site looking for clinic locations, services, and what to bring to an appointment. The AI Assistant handles those repeat questions from the knowledge base, so staff spend their time on the cases that need a person. Every exchange sits in one inbox the whole team can see.
Pet grooming
A dog owner checking out a grooming shop's site asks whether the shop takes their breed and how booking works. The AI Assistant answers the basics instantly, and the front desk steps in to set the appointment. The owner never had to stop browsing to make a phone call.
Restaurants and pizzerias
Someone planning an office party reads the catering page and asks about a large order. During the dinner rush nobody can talk, but the chat waits in the shared inbox, and the manager answers between waves. The thread keeps the whole request in writing.
RV resorts
A traveler comparing parks asks about sites, amenities, and pets while browsing from the road. The AI Assistant covers the common questions, and the front office follows up on availability. If the traveler leaves the page to look at another resort, the conversation is still there when they come back.
Vehicle wrap shops
A shopper looking at the gallery asks whether the shop wraps their model and how the process works. The shop answers in the thread while the shopper is still looking at examples of the work. Questions that would have been a missed call become a conversation.
Best practices
- Load the knowledge base with the questions customers already ask by phone. Hours, location, services, and how to get started are the place to begin.
- Let the AI Assistant take the first pass, and decide up front which questions should go straight to a person.
- Treat incoming chats like ringing phones. Assign someone to the inbox during business hours so handoffs from the AI get a human reply.
- Keep replies short and sign them with a first name. A visitor should know they moved from the AI to a real person.
- Read past conversations regularly. Questions the AI Assistant could not answer are exactly what to add to the knowledge base next.
- Treat chat questions as buying signals. A visitor asking about availability or pricing is deciding right now, so answer like it.
Common questions
Related features
All featuresShared Omnichannel Inbox
SMS, WhatsApp, live chat, Facebook, and Instagram in one inbox your whole team shares.
WhatsApp for Business
Meet customers on WhatsApp, answered by your team from the shared inbox.
AI Receptionist
Answers every call 24/7, handles common questions, and routes the rest to a person.
See Website Live Chat working for your business
Book a demo and we will set it up around your actual call flow. White glove, from the first hello.