Hotels and Resorts
A hotel front desk answers the phone with a line of guests standing three feet away. Reservation calls come in at 11 pm, room requests bounce between the desk and housekeeping, and the events line rings while an agent checks in a tour bus. Every call that rings out is a room booked somewhere else.
The calls that run your business
The check-in rush
It is 4 pm, the lobby is full, and the phone rings with a reservation question. The desk agent has to choose between the guest at the counter and the one on the line. Both of them notice.
The 11 pm booking call
A tired traveler needs a room tonight and calls the first three properties on the map. After the desk quiets down, the booking goes to whichever hotel picks up. Voicemail does not sell rooms.
The guest room request
Room 214 wants extra towels and a late checkout. The call hits the front desk, sits on hold, then gets transferred to housekeeping on another floor. Small requests like this decide review scores.
The group and event inquiry
A wedding planner calls about the ballroom, then the caterer, then a block of thirty rooms. These are the most valuable calls a property gets, and they arrive during the busiest hours of the day.
How Voxtell handles them
The AI Receptionist answers every call 24/7 in English and Spanish, so the 11 pm traveler talks to something helpful instead of voicemail. It handles the questions your desk repeats all day, check-in times, parking, pet policies, and books appointments in natural conversation, then passes anything that needs a person to a person. It is included in the plan, so overnight coverage stops being a staffing problem.
During the rush, Call Queues hold callers in a fair line and connect each one to the next available agent instead of a busy signal. Greetings and Music on Hold make the wait sound like your property, a warm welcome and a clean hold experience rather than silence. Business Hours and Holiday Routing shifts calls automatically when the spa closes, the season changes, or a holiday lands, with no switch for anyone at the desk to remember.
Resorts with more than one property, or one property with a dozen departments, run it all as one system with Multi-Location Management: local greetings and routing per site, one place to manage everything. Guests who would rather message than call can reach you through WhatsApp for Business, answered by your team from one shared inbox alongside SMS and website chat. And you never configure any of this alone. Voxtell is white glove: our in-house Orlando team sets up greetings, queues, routing, and every extension with you before you go live, and picks up the phone when you call after.
The features doing the work
Browse the Feature LibraryAI Receptionist
Answers every call 24/7, handles common questions, and routes the rest to a person.
Call Queues
Callers wait in line fairly and reach the next available person instead of a busy signal.
Greetings, Music on Hold, and Hold Messages
Sound professional from hello to hold, with text-to-speech when you need a new message fast.
Business Hours and Holiday Routing
Your phones follow your schedule, including holidays, without anyone flipping a switch.
Multi-Location Management
Run every location and department from one system with local behavior per site.
WhatsApp for Business
Meet customers on WhatsApp, answered by your team from the shared inbox.
“Thank you to Voxtell and the whole staff over there. I was copied on an update response this morning and felt compelled to let you others know that we appreciate your business.”
Clarcona Resort
Common questions
See it mapped to your business
Book a demo and we will walk through your actual call flow, white glove from the first hello.