Retail Stores

The store phone rings while your only associate is at the register with a line three deep. The caller wants to know if you have something in stock, and by the fourth ring they are already dialing the store across town. Retail phones lose sales in the exact moments the floor is busiest.

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The calls that run your business

Is this in stock?

A shopper wants one specific item before driving over. The phone rings while your associate is mid-transaction, so it goes to a voicemail nobody checks until close. The sale goes to whichever store picked up.

Are you open today?

On a normal Tuesday this is a ten second answer. The week of a holiday the same question comes in all day, and an outdated greeting sends shoppers to a locked door and an angry review.

Is my pickup ready?

A customer calls about an order you set aside. An associate leaves the floor to go check the back, and the customers standing in the store wait while the one on the phone gets served first.

Which store has it?

A caller reaches your downtown location, but the item is at the other store. They get a phone number read to them over background noise and have to hang up and start over. Plenty of shoppers give up right there.

How Voxtell handles them

The AI Receptionist answers every call, 24/7, in English and Spanish. It handles the common questions like hours, location, and store policies, takes a message with the caller's details, and sends anything that needs a person to a person. Your associates stay with the shopper standing in front of them, and the caller still gets an answer instead of a fourth ring. Business Hours and Holiday Routing keeps your phones on your store schedule automatically, so the day after Thanksgiving behaves differently than a Tuesday without anyone flipping a switch. Greetings and Music on Hold keep callers informed while they wait, and when your hours change for a holiday you can put up a new greeting fast with text-to-speech.

For everything that should not be a phone call at all, Business SMS lets you text from your store's number: the pickup is ready, the special order arrived, a photo of the item they asked about. Customers reply to the number they already know instead of calling back. Add Voxtell Chat and the Shared Omnichannel Inbox brings SMS, WhatsApp, website live chat, Facebook, and Instagram into one place your whole team works from, so a product question in an Instagram DM gets answered as reliably as a call.

If you run more than one store, Multi-Location Management puts every location on one system with local behavior per site: local greetings, local hours, and easy transfers between stores so a caller never has to hang up and redial. Setup is white glove. Our Orlando based team configures everything with you, from routing to greetings to the desk phones included in the plan, and we have been doing it for Florida businesses since 2014.