What you will notice first
Vee writes FAQ drafts for you.
Vee pays attention to the questions your customers keep asking. When the same one comes up again and again, it drafts an answer and sets it aside for your review - approve the good ones, toss the rest. Your knowledge base grows out of real conversations, without anyone having to remember to write things down.
See how Vee thinks.
Every Vee reply now shows what it based its answer on, and anyone on your team can flag a reply that looks off with one click. There is also a new home page for Vee - one
place to see how much it is handling, with every number clickable so you can read the conversations behind it.
Your customers can call you on WhatsApp.
Some things are easier said than typed. Customers can now tap the call button in your WhatsApp conversation and talk to your team directly - the call rings inside Voxtell Chat and lands in the same conversation as their messages, so the whole story stays in one place. A new calls page shows every call across your inboxes.
Edit published help articles without taking them down.
Make your changes and save them as a draft - readers keep seeing the current version until you hit publish. No more editing live, no more pulling an article down while you polish it.
Vee
- Follows your hand-off rules more strictly — when you say it must pass a conversation to a human, it does
- More careful about making promises on your behalf
- Keeps its answers more consistent from one conversation to the next
Help Center
- Drag articles into any position — even across pages — instead of reordering one page at a time
- The admin side finally has search, so you can find any article in seconds
- "Popular articles" now matches the reader's language: Spanish readers see what is popular with Spanish readers
Conversations
- Response-time targets now respect your working hours — the clock stops while you are closed, so nights and weekends no longer count as missed
- Old conversations stay out of automatic assignment: a reply to a months-old thread no longer lands on an agent like urgent new work
- Teams can have their own emoji or icon, so they are easy to spot in the sidebar
- Search your labels right from the right-click menu
Under the hood
- Filters you have set survive a page refresh
- Reports let you click any bar to see the conversations behind the number
- Large email inboxes sync noticeably faster
- Typing quirks in Firefox are fixed
- WhatsApp, Facebook Messenger and Instagram each got a batch of reliability fixes — including stickers finally comi