What you will notice first
Macros without leaving the reply box. Type # while writing a reply and your macros appear right there — pick one and it runs. They are in the command bar too. The multi-step routines your team relies on are now one keystroke away instead of a trip to the sidebar.
See how your WhatsApp campaigns actually land. Every WhatsApp campaign now has its own analytics: how many were sent, delivered, read, and where they stalled. Your message templates also have a proper home in settings, with a live list of what is approved and ready to use.
Schedule Vee, and choose who it talks to. You can now tell Vee when to work and which audiences to handle, so it takes the overnight queue or a specific inbox while your team covers the rest. Vee's overview page was redesigned around the questions you actually ask — how much it handled, how it did, and which documents it leans on most.
A refreshed chat bubble on your website. The widget's launcher got a cleaner, more compact look and loads faster than before. Nothing to change on your side — every site that embeds your widget picks it up automatically.
Conversations
- When a bot or Vee needs a human, agents now see a clear take-over prompt on the conversation
- Merging two contacts now lets you choose which custom details to keep instead of losing one set
- Search arrived inside the mention, variable and emoji pickers — and in filter dropdowns
- Automations can send a conversation transcript to the contact's own email address
- Icons in the macro and automation menus, so the right one is easier to spot
- Customers who arrive from a click-to-WhatsApp ad show an ad referral card on the conversation, so you know which ad brought them
- The account-health page explains each status in plain language
Help Center
- Embed a video from the article editor's slash menu
- Connect your own analytics to your help center portals
Security & accounts
- If you use two-factor sign-in and your backup codes are running low, a banner reminds you before you are locked out
- The audit log can now be filtered, searched and sorted
- Agent notification emails carry a footer to manage your notification preferences
- A round of security hardening across the app
Under the hood
- Signing in is faster, and canned responses load instantly from your browser
- Report charts were rebuilt on a new charting engine — same numbers, cleaner look
- Fixed: Instagram business login, and automation rules that split on commas in filter values
- Fixed: orphaned call records when merging contacts