Understanding VoIP and how it can help your small business
If you’re a business looking to better serve your customers, manage your business and reduce costs, you’ve probably heard of VoIP.
VoIP, or Voice over Internet Protocol, is a communication tool that uses the internet to transfer data and make voice calls. VoIP technology has a number of competitive benefits over traditional phone systems. In addition to the unbeatable speed and clarity of its call quality, VoIP also provides businesses with the flexibility to choose from numerous features in order to customize a package right for them.
Why settle when you can have everything you want for less? Here are 15+ VoIP features your small business can’t do without:
- Call Analytics
Get better customer insight with VoIP. Since VoIP runs on computers, it can record and process tons of call data—including call metrics, behavioral trends and individual employee performance.
- Auto Attendant
An auto attendant can tirelessly answer, escalate and route all incoming calls all day. This feature provides support for your staff while saving you money from having to hire a full-time receptionist.
- Business Text Messaging
Many customers today prefer texting over making a call. Your business can provide your customers with their preferred communication method through VoIP’s SMS texting tool.
- Advanced Call Management
This feature helps you prioritize, hold, route, or block incoming calls—helping to support your front desk operations and reduce customer frustration.
- Call Routing
Call routing helps route an inbound call by customer type, purpose and staff availability so you never connect a customer call to the wrong person ever again.
- Voicemail to Email
This feature automatically sends voicemail messages to your inbox so you can respond to customers faster.
- Extension Dialing
Address problems more quickly and reduce wait times for customers by customizing and managing the extension numbering system of your business.
- Call Forwarding
This feature provides your team with the flexibility to keep in touch with customers and receive calls anywhere.
- Mobile App
Run a virtual office from the VoIP app to continue your conversations with teams, partners and customers everywhere you go.
- Anonymous Call Rejection /Screening
Don’t let calls from anonymous or blocked caller IDs reach your business and prevent your team from helping real customers with actual needs.
- Three-way Calling
Three-way calling is a great feature that supports collaborations and more efficient conversations between your team.
- Call Transfer
You can make cold or warm transfers and still establish a seamless connection between you and your customers.
- Instant Messaging
Instant messaging provides customers with the added option in how they want to communicate and conduct business with you.
- Voicemail Greetings
Make customers feel valued and appreciated by personalizing the greeting on your voicemail.
- Speed Dial
Speed dial lets you dial a shorter sequence of numbers to make calls easier and faster.
- Toll-free Number
With this feature, you can make it convenient and free for customers to contact your business wherever they may be.
- Call Recording and Rating
The ability to record, track, analyze and rate calls can provide you with the opportunity to set quality standards, better train staff, increase customer retention and improve revenue generation.
- Voicemail to Text
Voicemail-to-text transcription helps you get important details right when listening to voicemail messages, such as the names, numbers and addresses of your recipients.
It’s not hard to see why businesses are abandoning conventional phone services for VoIP. With VoIP, you get greater flexibility, better reliability and better control at a lower total cost of operation—giving you more for less!
Ready to implement VoIP into your business? Get started and contact us today!
