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How text technology can help you reach your customers better than ever

How text technology can help you reach your customers better than ever

Learn why businesses should be taking advantage of this new communication tool

In a constantly changing marketplace, smart businesses are turning their attention towards how they can make things as easy as possible for their customers. A big part of providing great service comes down to how companies communicate, and the focus is starting to shift away from phone calls.

If you prefer texting over calling, you’re not alone! Every day, 150 million texts are sent to landline numbers, even though many of those lines are not text-enabled.[1]

This is where text technology for business comes in! Join me to explore the top ways this new technology can help you reach your customers better than ever.

Your customers already love to text

As a convenient and less disruptive alternative to calling, texting is the #1 most used way of communication among Americans younger than 50.[2]

How we choose to communicate with family and friends is now spilling over into how we want to connect with companies, too. In fact, when it comes to communicating with a business, a staggering 89% of consumers say they would rather text than call.[3]

It gives your customers freedom

People are busier than ever—so why not make it as easy as possible for your customers to do what they need to do?

When you text enable your business landline or Toll-free number, you’ll be able to help your customers:

  • Confirm appointments
  • Refill orders
  • Check balances or due dates
  • Ask a question
  • Reset their password
  • And much, much more!

You’ll increase productivity and decrease response times

With text technology, your customer service team members will be able to handle multiple customers at once, instead of helping one person at a time on the phone.

And instead of leaving you a message and waiting for you to call back, text technology means that your customers can enjoy a decreased response time—and a swifter resolution to their inquiry.

Power up your promotions

Text technology can also be a great way to reach out to your customers with new offers and promotions.

SMS messages have a 98% open rate. Compare this to emails—which have an average open rate of 20%—and you have another compelling reason to try text technology for your business![4]

Looking for a text technology tool for your business?

Voxtell’s FlexSMS text service helps you connect with your customers and prospects better than ever! 

With this new text technology, you’ll be able to:

  • Engage with your customers and leads using their preferred communication method
  • Create and send personalized text messages announcing product sales, business hours changes, and even emergency alerts
  • Reduce the number of no-shows by sending an SMS reminder before appointments, where customers can reply to confirm or reschedule
  • And much more!

Contact us today to learn more.

Sources:

  1. AT&T Market Survey
  2. Gallup
  3. Business Wire
  4. The Daily Egg
2019-09-12T09:58:58+00:0009.12.2019|