Learn how to empower your employees, keep your customers happy and boost your business
Communication is important for any relationship, whether it’s personal or professional. As a business owner, you know that good internal communication is the key to your company’s success. Great communication creates a collaborative atmosphere, with engaged, empowered employees who are as passionate as you are about your business. When things work well, and all of your employees know what’s happening, your business will operate like a well-oiled machine. But when gaps in communication begin to appear, you’ll soon see that service starts to suffer and things can grind to a halt.
Don’t let poor communication affect your workplace and impact your customers. It’s not always easy to execute, but with dedication and effort you’ll see great rewards. Keep reading to learn how you can improve internal communication to empower your team, keep your customers happy, and boost your business to achieve success.
Communication is a two-way street. This is especially true in business, where you need to be sure that all aspects of your company are working together in harmony. Miscommunication can happen, even in a small business. In the same way that you give your team feedback on the work they’ve done, you should empower your employees to provide input into how the business is going.
You’ll build stronger teams and improve staff engagement when you create an environment that welcomes open dialogue, so encourage input from all levels of your organization. Sending out regular employee surveys are a good way to get a feel for the workplace atmosphere, plus you can learn what pain points are affecting your team and what tasks are slowing them down.
Increase your company’s competitiveness by taking advantage of the wealth of knowledge you already have within your business. Clear communication encourages new ideas — a great idea can come from anywhere, so open the floor up to your employees. They’ll feel engaged, and you may even hit upon the next big thing for your business.
Lead by example
As a business owner, you should strive to always behave how you would like your employees to behave. Professionalism and courtesy go a long way to foster feelings of trust and collaboration within your team. Be transparent with your business objectives and goals, to get employees excited about the future of the company. Communicate strategies in such a way that every person knows what is expected from them, and how they can contribute and work towards these goals in their day-to-day work.
Always celebrate achievements: be it the completion of a big project, an office birthday, or just a particularly productive brainstorming session. By showing your employees they’ve valued and listened to, you’ll make great strides in improving your internal communication for good.
Invest in the right technology
In a business of any size, meetings can take a while and important emails can get lost in the clutter of your inbox. You can free up valuable time when you use online collaboration tools to plan and manage team projects. Everyone involved can easily see notes, assign tasks, set deadlines and make decisions, all without the need for lengthy email threads or in-person meetings. Many online collaboration tools are available as a mobile app, so you and your team can get real time messages and updates to keep you in the loop, even when you’re out of the office.
You can also make great improvements to internal communication — and save money — when you switch to a cloud-based business phone system. Updating your old analog phone system can be complicated and expensive. A VoIP phone solution, on the other hand, is fully customized to fit the individual needs of your business, and can scale and grow as your company does. Increase your team’s productivity and performance — a digital phone system comes with many built-in tools and features to make communication easier, such as conference calling, click-to-dial and cell phone integration. What’s more, you can give your business the flexibility it needs: adding new phone lines, additional features and enhanced functionality is simple and instant.
As a leading business communication company, Voxtell is here to help. Our business phone solutions have all of the features you need to make communication simple. Every product comes fully-loaded with the tools you need now, and the flexibility to grow with you in the future. For added peace of mind we provide 24/7 technical support, should you ever need us. Switch to Voxtell and transform your internal communication today — contact us to get started now.